Orders are fulfilled in 3–7 days, then ship and deliver within 3–4 business days after that. Every piece is printed fresh for you (print-on-demand), so there’s no warehouse stock sitting around. You’ll get a tracking email once it ships — check your spam folder if you don’t see it.
FAQ
- How long does shipping take?
- Is shipping free?
- What payment methods do you accept?
- Is there an express shipping option?
- Can I return or exchange an item?
- My order has arrived but it’s not as I expected. What can I do?
- What if my item is damaged or not what I ordered?
- My package never arrived. What do I do?
- What size should I get?
- What are your shirts printed on?
- Do you offer custom designs?
- Can I order in bulk for a group, church, or event?
- Do you offer gift cards?
- How do I find out about new designs?
- Do you offer discounts?
Orders & Shipping
- How long does shipping take?
- Is shipping free?
- What payment methods do you accept?
- Is there an express shipping option?
How long does shipping take?
Is shipping free?
Yes! Free shipping on all orders within the United States. International orders may incur customs and tax fees set by your local customs office.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit and debit cards, as well as Apple Pay, Google Pay, and Shop Pay. Available payment options are displayed at checkout.
Is there an express shipping option?
Yes. Our express option cuts fulfillment to about 48 hours, with delivery in approximately 3 business days after that. You can select it at checkout. Standard shipping (free) fulfills in 3–7 days with 3–4 business day delivery.
Returns & Issues
- Can I return or exchange an item?
- My order has arrived but it’s not as I expected. What can I do?
- What if my item is damaged or not what I ordered?
- My package never arrived. What do I do?
Can I return or exchange an item?
Because every item is printed on demand and ships directly from the production facility, we don’t offer returns or exchanges. However, if you receive a wrong or damaged item, contact us with your order number and several clear photos, and we’ll send a replacement or issue a refund.
My order has arrived but it’s not as I expected. What can I do?
Because every item is made to order, we can’t accept returns based on preference (wrong color choice, changed your mind, etc.). However, if your order arrived damaged, defective, or wasn’t what you ordered, contact us within one week with your order number and several clear photos of the issue. We’ll send a replacement or issue a refund. Reach out through our chat or contact page.
What if my item is damaged or not what I ordered?
Contact us within one week of receiving the order. Include your order number and several clear photos of the issue. We’ll make it right with a replacement or a refund.
My package never arrived. What do I do?
First, double-check the delivery address in your shipping confirmation email and check with your local post office or neighbors. If the address was correct and you still can’t find it, contact us with your order number and we’ll look into it. If the address was entered incorrectly, we can send a replacement, but the shipping cost for the re-send is on the buyer.
Products & Sizing
- What size should I get?
- What are your shirts printed on?
- Do you offer custom designs?
- Can I order in bulk for a group, church, or event?
What size should I get?
Our tees run true to size. Check the size chart right below the main image on any product page. If you’re between sizes, we’d suggest going up one. Since we can’t accept returns on sizing, it’s worth double-checking before you order.
What are your shirts printed on?
Our tees are printed on soft, preshrunk cotton blanks using either direct-to-garment (DTG) or direct-to-film (DTF) printing. The design is printed right into the fabric, not ironed on. Just wash cold, tumble dry low, and it’ll hold up.
Do you offer custom designs?
We don’t currently offer custom designs, but we’re always cooking up new ones. Follow us to stay in the loop on design drops. If you’re an artist or designer who wants to partner up on a project, let us know — we might just be down for it!
Can I order in bulk for a group, church, or event?
Absolutely. Let us know what you’re wanting and how many, and we’ll see what we can do. Reach out through our chat or contact page.
Miscellany
- Do you offer gift cards?
- How do I find out about new designs?
- Do you offer discounts?
Do you offer gift cards?
Yes! If you want to gift Truthberry but aren’t sure about the recipient’s size, a gift card is the way to go. Browse them here: https://trby.me/gift-cards. If you do know their size, just order normally and we’ll ship it directly.
How do I find out about new designs?
We drop new designs from time to time. The best way to know when is to submit your email at the bottom of any page on our site.
Do you offer discounts?
We have a few secret discounts scattered around the interwebz (mostly social media group pages). We may even drop a code to our email subscribers on occasion. Subscribe at the bottom of the page to get in on that!